DPO Portal

AI system complaints and feedback

Tell us about an AI system you used, a decision that affected you, or something that went wrong. You can stay anonymous unless you want a reply.

This channel supports the organisation's EU AI Act communication duties: people must be able to object, complain, and give feedback about AI systems. Data subject requests under the GDPR stay on the existing request form.

  • Article 50 — you must be able to know you are interacting with AI and to object or complain.
  • Article 72 — we collect and act on user feedback and complaints about system behaviour.
  • Article 26 — if a risk is found we inform the provider and the market surveillance authority.
  • Article 73 — serious incidents can be recorded and escalated here (this is not the personal-data breach register).
  • Article 86 — you can ask for an explanation of an individual AI decision.
  • Article 85 — you have the right to lodge a complaint with a market surveillance authority.

For access, rectification, erasure or other personal-data rights, use the data subject request form instead.

What are you sending?

The product, service or use case you dealt with, if you know it.

What happened

Contact (optional)

Leave name and email blank for anonymous feedback. If you want a reply, please give an email address and consent to be contacted.

Your complaint right

You have the right under Article 85 of the EU AI Act to lodge a complaint with a market surveillance authority if you consider that an AI system or its use infringes the Act. Sending this form does not replace that right.

Check request status

Data Protection Officer Portal

This Data Protection Officer Portal comprises several components designed to assist data protection officers perform their duties and engage with data subjects.

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